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General Information
- What services does Taxitics Fiji offer?
- We provide taxi services, airport transfers, and tours across Fiji, including Denarau, Nadi, Suva, and the Coral Coast.
- How can I book a ride with Taxitics Fiji?
- You can book through our website, mobile app, or by contacting our customer service.
- Do I need to create an account to book a ride?
- No, you can book as a guest. However, creating an account allows you to manage bookings and access exclusive promotions.
- Is Taxitics Fiji available 24/7?
- Yes, we operate around the clock to serve your transportation needs.
- Where can I find Taxitics Fiji vehicles?
- Our vehicles are available at major locations including Nadi and Suva airports, hotels, and popular tourist destinations.
Booking and Payment
- What payment methods do you accept?
- We accept Visa, Mastercard, American Express, and EFTPOS payments in USD and FJD.
- Are there any booking fees?
- All bookings include a 15% platform usage fee and a 3% processing fee.
- Do you offer discounts or promotions?
- Yes, we have ongoing promotions. Please visit our Promotions Page for current offers.
- Can I use a promo code?
- Yes, if you have a valid promo code, you can apply it during the booking process.
- Is tipping required?
- Tipping is not mandatory but is appreciated for exceptional service.
Cancellations and Refunds
- What is your cancellation policy?
- Cancellations made within 12 hours of the scheduled pickup time are non-refundable.
- How do I cancel a booking?
- You can cancel through your account on our website or by contacting customer service.
- How are refunds processed?
- Refunds are processed to the original payment method and may take 5–10 business days.
- Are there any cancellation fees?
- Refunds are calculated after deducting VAT, platform usage, and processing fees.
- Can I change my booking details?
- Changes can be made up to 12 hours before the scheduled pickup time, subject to availability.
Safety and Security
- Are your vehicles insured?
- Yes, all our vehicles are fully insured for passenger safety.
- Are your drivers licensed?
- Yes, all drivers are licensed and undergo regular training to ensure safe and professional service.
- Do your vehicles have seatbelts?
- Yes, all vehicles are equipped with seatbelts. However, some vehicles may only have front seatbelts.
- Is it safe to travel with children?
- Yes, we recommend using appropriate child safety seats, which can be requested during booking.
- What should I do if I lose an item in the vehicle?
- Contact our customer service immediately, and we will assist in locating and returning your lost item.
Policies and Terms
- What are your operating hours?
- We operate 24 hours a day, 7 days a week, including public holidays.
- Do you accept foreign currencies?
- We accept payments in USD and FJD.
- Are there any geographical restrictions?
- Currently, we operate within Fiji.
- Do you offer group bookings?
- Yes, we can accommodate group bookings. Please contact us for arrangements.
- How can I contact customer service?
